Questions
- Q: Do the families who stay at Helen House or at Douglas House have to pay?
- Q: How much does it cost to run?
- Q: How many people can stay at Helen House and at Douglas House?
- Q: Do you ever have to turn people away?
- Q: How many people work at Helen & Douglas House?
- Q: How many people benefit from the charity's work?
Answers
- Q: Do the families who stay at Helen House or at Douglas House have to pay?
There is no charge to families using either House
Back to top - Q: How much does it cost to run?
It costs over £4.5 million to run Helen & Douglas House, the majority of which comes from voluntary sources (i.e. not the government).
Back to top - Q: How many people can stay at Helen House and at Douglas House?
Helen House has eight beds, two of which are for emergency use. There are also four family flats so that the whole family can stay at the same time. Douglas House has seven beds, one of which is for emergency use. There are also three family suites so that the whole family can stay at the same time. By having two houses with a limited number of beds, we strive to ensure that every child, young adult and family receives a very high level of care in an environment built around their needs
Back to top - Q: Do you ever have to turn people away?
Sometimes, at our busiest periods, we cannot cope with the demand for our services and sadly we may not be able to offer a family's first choice stay. However, as we plan well in advance, we can almost always offer an alternative
Back to top - Q: How many people work at Helen & Douglas House?
Around 150 people across a range of disciplines. Most people work on the Care Team, but we also need people who can manage our finances, give HR and administrative support to our staff, look after our buildings and grounds, cook food, manage our shops, answer the telephone and, of course, look after our donors!
Back to top - Q: How many people benefit from the charity's work?
There are currently about 250 families on the charity's books and we are actively supporting over 50 bereaved families
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