Privacy statement

At Helen & Douglas House we are committed to ensuring your privacy whether online or through other means of communicating with the charity.

Please read this statement to understand how your personal information that you give us through the website will be used.

Who we are
Helen & Douglas House is a registered charity providing respite and end of life care for children and young adults with life-shortening conditions, as well as support and friendship for the whole family.

Our Registered Charity Number is 1085951.

As an organisation Helen & Douglas House is registered with the Information Commissioner in accordance with the Data Protection Act 1998.

Types of data collection
When using the Helen & Douglas House website you may be asked to give some personal information, for example your name and email address when buying something through the online shop, making a donation or filling in an online survey, subscription to our newsletter or feedback form.

When you give this information, we are legally bound by the Data Protection Act 1998 to ensure that it is only used for the purpose for which it was provided. This Act also establishes your right to have access to the information that Helen & Douglas House holds about you.

Financial information
If you are making a donation or payment with a Debit or Credit card via the Helen & Douglas House website, please be assured that we take security very seriously. With this in mind, rather than process our own donations or payments we use two companies who are experts in their field.

For donations we use Rapidata. You can read more about them by clicking here: http://www.rapidataservices.com/about.asp You can view their data protection statement here: http://www.rapidataservices.com/sitedetails/dataprotection.asp

Similarly we use World Pay for our online shop transactions. You can read more about WorldPay by clicking here: http://www.worldpay.co.uk/ To read their privacy statement, please click here: http://www.worldpay.com/about_us/index.php?page=privacy

Surveys, feedback forms, online subscriptions
We may sometimes ask if you would be willing to complete an online survey or if you would like to subscribe to our newsletter. Please be assured that if you provide personal information your data will only be used for the purpose stated.

If you 'opt-in' to receiving information we will always include an 'opt-out' option in the material and we will ask you first if you would like to receive additional information.

If you have indicated that you are happy to receive regular information from us we may send you information about our activities and appeals. If you find that you are getting information that you do not wish to receive, please contact the Fundraising Team on 01865 799150 or email the Fundraising Team.

Log files
Another type of information that we collect is standard log files on our web server. Log files are not personal data but are types of information that help us to assess usage and usability of our website. This information may include the IP address of your computer but please be assured that we will not try to trace your email address.

Cookies
The Helen & Douglas House website only uses cookies when you access our online shop. These are called 'session' cookies and are needed by the online shop so that it can remember who you are and any information that you have entered for that particular visit. For example, if we didn't have session cookies and you were using the online shopping basket, if you added something to your basket and then wanted to carry on browsing, the site would forget your details and treat you as a new visitor.

However, we do not use 'persistent cookies' which allow the site to remember you on subsequent visits. By themselves, cookies cannot be used to identify you. If you would like to know more about cookies and their management, a useful site is http://www.allaboutcookies.org/index.html

Do you share my data?
Helen & Douglas House does not rent or sell any data lists to any third parties. We share data with Rapidata who manage our online donations, World Pay who manage our online shop transactions, and, occasionally, organisations who provide fundraising services to us.

Can I update my personal information?
It is very important to Helen & Douglas House that we get your details right. If you find that they are incorrect or need updating, please contact the Fundraising Team on 01865 799150 or email the Fundraising Team. You can also write to us at Helen & Douglas House, 14A Magdalen Road, Oxford, OX4 1RW.

Can I see the information that you have about me?
In accordance with the Data Protection Act 1998 we fully recognise that you have a right to see the information that we hold on you. If you wish to see this information, please contact the Fundraising Team on 01865 799150.

What security precautions do you have in place to ensure that my data is not altered or misused in any way?
When you give Helen & Douglas House information about yourself, we take every means to ensure that it is securely processed and stored. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we do our utmost to protect your personal information, we cannot absolutely guarantee the security of any information you transmit to us, and you therefore do so at your own risk. Once we receive your email or message, we do our best to ensure that it is securely stored.