At Helen & Douglas House we do our utmost to ensure that our website users have a positive experience on our site. We therefore have a Privacy Statement to protect your personal information, a Terms & Conditions policy to ensure that people understand how our site can and can't be used and an Accessibility toolbar to make it as easy as possible for you to view our site.
Please note that by using the Helen & Douglas House site you are legally bound to our Terms & Conditions. If you do not wish to abide by them, please do not visit our website.
We may update our Terms & Conditions and if we do so we will highlight it on our homepage for one week. After that your continued use of our website acknowledges your agreement to our updated Terms & Conditions.
Third party websites Throughout the Helen & Douglas House website there are links to third party organisations that we think may be of interest or useful to our users. However, these websites are not under the control of Helen & Douglas House and we cannot therefore be held responsible for their content. It should also be noted that the inclusion of a link does not mean that Helen & Douglas House endorses the site. If you believe that a third party site has unsuitable content, please contact the Fundraising Team on 01865 794749 or email Fundraising.
If you do decide to look at a third party's website please abide by their Terms & Conditions.
If you manage a website and wish to link to the Helen & Douglas House site you must contact us first for permission. You should ask for Nikki Barber on 01865 794749 or email Nikki.
Copyright The Helen & Douglas House site is protected by copyright and no part of it, including text, images, icons, logos etc, may be copied and used for purposes other than personal use (eg printing, republishing, pod-casting, transmitting or broadcasting) without the prior consent of Helen & Douglas House. Information may only be printed or downloaded for personal and non-commercial use.
If you wish to use content from our website, please contact the Fundraising Team on 01865 794749 or email the Fundraising Team.
Abiding by the law In viewing our site you must agree to abide by the law and not use it to cause distress to others or inhibit their enjoyment. Equally, people may not use the email facilities on this site to send obscene or offensive messages or other material.
Please note that these Terms & Conditions shall be governed in accordance with the laws of England and Wales and therefore the courts of England and Wales shall have jurisdiction over any disputes arising from this website.
Liability Please note that Helen & Douglas House cannot accept liability for any damages stemming from the use of our website (whether they are foreseen, foreseeable, known or otherwise) which incur loss of business, loss of data, loss of profits, loss or reputation or any other damages.
Please also note that while we do our utmost to ensure the accuracy of the Helen & Douglas House site that we cannot take responsibility if you decide to use information that you have not double checked yourself. Similarly, while we strive to ensure that our site is free from viruses or bugs the very nature of the internet and advancing technology means that we cannot guarantee 100 per cent that the site is virus and bug free.
Under 18? If you are under 18 and are using our website to find out information about fundraising or supporting the work of Helen & Douglas House, then please make sure that you let your parent or guardian know what you are doing.
At Helen & Douglas House we are committed to ensuring your privacy whether online or through other means of communicating with the charity.
Please read this statement to understand how your personal information that you give us through the website will be used.
Who we are Helen & Douglas House is a registered charity providing respite and end of life care for children and young adults with life-shortening conditions, as well as support and friendship for the whole family.
Our Registered Charity Number is 1085951.
As an organisation Helen & Douglas House is registered with the Information Commissioner in accordance with the Data Protection Act 1998.
Types of data collection When using the Helen & Douglas House website you may be asked to give some personal information, for example your name and email address when buying something through the online shop, making a donation or filling in an online survey, subscription to our newsletter or feedback form.
When you give this information, we are legally bound by the Data Protection Act 1998 to ensure that it is only used for the purpose for which it was provided. This Act also establishes your right to have access to the information that Helen & Douglas House holds about you.
Financial information If you are making a donation or payment with a Debit or Credit card via the Helen & Douglas House website, please be assured that we take security very seriously. With this in mind, rather than process our own donations or payments we use two companies who are experts in their field.
For donations we use the Charities Aid Foundation. You can read more about CAF by clicking here: http://www.cafonline.org/. To read their privacy policy, please click here: http://www.cafonline.org/default.aspx?page=6972
Similarly we use World Pay for our online shop transactions. You can read more about WorldPay by clicking here: http://www.worldpay.co.uk/ To read their privacy statement, please click here: http://www.worldpay.com/about_us/index.php?page=privacy
Surveys, feedback forms, online subscriptions We may sometimes ask if you would be willing to complete an online survey or if you would like to subscribe to our newsletter. Please be assured that if you provide personal information your data will only be used for the purpose stated.
If you 'opt-in' to receiving information we will always include an 'opt-out' option in the material and we will ask you first if you would like to receive additional information.
If you have indicated that you are happy to receive regular information from us we may send you information about our activities and appeals. If you find that you are getting information that you do not wish to receive, please contact the Fundraising Team on 01865 794749 or email the Fundraising Team.
Log files Another type of information that we collect is standard log files on our web server. Log files are not personal data but are types of information that help us to assess usage and usability of our website. This information may include the IP address of your computer but please be assured that we will not try to trace your email address.
Cookies The Helen & Douglas House website only uses cookies when you access our online shop. These are called 'session' cookies and are needed by the online shop so that it can remember who you are and any information that you have entered for that particular visit. For example, if we didn't have session cookies and you were using the online shopping basket, if you added something to your basket and then wanted to carry on browsing, the site would forget your details and treat you as a new visitor.
However, we do not use 'persistent cookies' which allow the site to remember you on subsequent visits. By themselves, cookies cannot be used to identify you. If you would like to know more about cookies and their management, a useful site is http://www.allaboutcookies.org/index.html
Do you share my data? Helen & Douglas House does not share data with any other parties other than the Charities Aid Foundation (CAF) who manage our online donations and World Pay who manage our online shop to transactions. We never rent or sell any data lists to any third parties.
Can I update my personal information? It is very important to Helen & Douglas House that we get your details right. If you find that they are incorrect or need updating, please contact the Fundraising Team on 01865 794749 or email the Fundraising Team. You can also write to us at Helen & Douglas House, 14A Magdalen Road, Oxford, OX4 1RW.
Can I see the information that you have about me? In accordance with the Data Protection Act 1998 we fully recognise that you have a right to see the information that we hold on you. If you wish to see this information, please contact the Fundraising Team on 01865 794749.
What security precautions do you have in place to ensure that my data is not altered or misused in any way? When you give Helen & Douglas House information about yourself, we take every means to ensure that it is securely processed and stored. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we do our utmost to protect your personal information, we cannot absolutely guarantee the security of any information you transmit to us, and you therefore do so at your own risk. Once we receive your email or message, we do our best to ensure that it is securely stored.
It is very important to Helen & Douglas House that we make our website as accessible as possible so that everyone can enjoy the site. To this end we now have an accessibility toolbar at the bottom of your page which can magnify the screen, change the font style, change the font colour and change the background colour. We are looking at other ways in which we can make the site more accessible so if you have any comments please contact Nikki Barber on 01865 794749 or email Nikki.
The toolbar was kindly donated to us by Textic and you can find out more about them at www.textic.com
We hope that you enjoy using our site!