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Coronavirus (COVID-19) update

The latest updates for the charity around the COVID-19 outbreak

Coronavirus (COVID-19) update

The latest updates for the charity around the COVID-19 outbreak

The outbreak of Coronavirus (COVID-19) and the measures we all must take are significant and they affect us all. We are following Government guidance and taking all necessary steps to keep everyone safe. During these uncertain times, our aim is to continue to care for local terminally children and their families as far as possible. Understandably we have had to introduce some changes to how we work.

Caring for local children and their families

In order to protect our staff and the children we care for, we have had to make the difficult decision to cancel all planned respite care until further notice. Our priority at the moment is to continue to operate our service at the hospice and in the community in order to deliver care to those children who require complex symptom management and care at the end of their lifeAt the moment we have absolutely no plans to close.

For the time being, we are able to give children and their families the following care;

  • 24/7 telephone support- our care team are here to discuss any of your concerns about your child’s health (for all Coronavirus (COVID-19) queries please go to NHS 111).
  • Access to telephone advice from the medical team.
  • Admission for complex symptom management.
  • Family support team telephone contact.
  • Outreach nursing visits for symptom management.
  • Bereavement support.

Families who come to the hospice for symptom management and end of life care will be verbally screened on arrival and asked to adopt the Government’s social distancing and hygiene guidelines during their stay.


We ask all but essential visitors to refrain from visiting us at this time. Essential visitors will be verbally screened on arrival and will be asked to adopt the Government’s guidelines on social distancing and hygiene during their visit.

Our Shops

With effect from Friday 20 March 2020, all of our charity shops have closed until further notice. This is necessary in order to protect our staff, our volunteers and the public. We will reopen when it is safe to do so. If you have any donations for one of our shops please hold on to it for now. When we reopen we will need your support more than ever. During the time of closure please do not leave any donations outside of our shops.

Our EBay shop is still trading, so please support us online. 

We look forward to welcoming you back to our shops when we re-open.

Our events

In line with Government advice on social distancing, we have had to cancel or postpone events which were due to take place in the near future.

Our very popular Bubble Rush event has been postponed and will now take place on 5 September 2020 at Cutteslowe Park in Oxford.  

Please visit the events page on our website for further updates.

What does this mean for Helen & Douglas House?

These are unprecedented times for us all and clearly everyone is now experiencing significant change to their everyday lives and this is likely to continue for some considerable time. We want to continue to care for the terminally ill children who need us. Children nearing the end of their lives still need our help and we want to be here for them.  

We are monitoring the situation closely and taking all steps necessary to ensure we keep everyone safe and also maintain the best possible service we can. We will do our best to keep you all updated as quickly as we can.

What can you do to help?

Undoubtedly the income we rely on from the public, our events and our shops is going to be affected and we will plan to overcome these challenges as much as possible. As a charity, we rely almost entirely on financial support from the public to fund our work. So now, more than ever, we need your help. 

Please, if you can, help us by making a financial donation to Helen & Douglas House to help us care for local terminally ill children and their families;

Donate now to Helen & Douglas House

We hope you and your family stays healthy and well. Please do all you can to help yourselves and others by continuing to follow UK Government advice including social distancing and personal hygiene.