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Coronavirus (COVID-19) update

The latest updates for the charity around the COVID-19 outbreak

Coronavirus (COVID-19) update

The latest updates for the charity around the COVID-19 outbreak

Since the start of the Covid-19 pandemic, we have followed Government guidance closely and have taken all measures necessary to keep everyone safe and we will continue to do that as restrictions ease and normal life starts to return.

How we are caring for local children and their families

Our priority is to continue to operate our service at the hospice and in the community to ensure that all children have access to specialist palliative care.

For the time being, we are able to give children and their families the following care;

  • 24/7 telephone support- our care team are here to discuss any of your concerns about your child’s health (for all Coronavirus (COVID-19) queries please go to NHS 111).
  • Access to telephone advice from the medical team.
  • Admission for complex symptom management.
  • Stepped discharge from hospital 
  • Admissions to address persistent symptoms
  • Supportive stays which include giving families a break from the intensity of caring for a sick child 
  • Family support team
  • Outreach nursing visits for symptom management.
  • Bereavement support.
  • Social work support 
  • Siblings activities and support via telephone or virtual platforms

We are continuing to review our admission and visiting guidance in line with Government advice. 


All visitors and staff are expected to follow the Government’s guidelines on social distancing and hygiene whilst on site and take a lateral flow test before they arrive. Staff and visitors are asked to wear face masks around the buildings.

If any of the following apply, please do not visit the hospice. Thank you.

  • If you have Covid-19 or any Covid-19 symptoms
  • If you feel unwell
  • If Government advice is that you should self-isolate. Check latest advice here

Our shops are open

Our shops are open and we have loved seeing our staff, volunteers and customers back again. Despite the relaxing of restriction, we would be grateful if you would wear a mask when you visit and use the hand sanitisers available.

If you have items you would like to donate, please take them to our shops during opening hours. Please do not leave any donations outside. You can find details of all our shops and their opening hours here.

Our eBay shop is open so if you can’t get to a shop in person, please take a look. You’ll find some great designer items on there for a fraction of the high-street prices.

Our events

You can sign up to our events as usual and please visit the events page on our website for further updates on all our events.

What can you do to help?

Thank you for supporting your local children’s hospice throughout the pandemic. Your support has meant we could continue to help children and families that needed us.
Our fundraising income decreased by 35% during 2020/21. As a charity, we rely almost entirely on financial support from the public to fund our work. Please continue to support us if you can.