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Max’s story

‘If we didn’t have Helen & Douglas House our lives would be much tougher.'

Max’s story

‘If we didn’t have Helen & Douglas House our lives would be much tougher.'

Max, from Swindon, has been coming to Helen & Douglas House for five years. Max was born in 2007 and has been diagnosed with end stage renal failure and mitochondrial disorder, a condition which means he requires 24-hour care and support.

His Mum, Claire, was first told about respite care at the hospice by her community nurse and whilst initially coming to a hospice was not a place they would have chosen to visit, they soon realised that as a family, Helen & Douglas House would play a vital role in their lives. It gave them the lifeline they needed to help them to recoup, both physically and emotionally, and the chance to have a short break from providing full-time medical care for Max.

‘We have only been coming for five years, but it is hard to remember a time when you were not there for us.’

On a daily basis, Max needs constant adult support to help administer his medication, give him his food and drink and to adjust his body positioning throughout the day. Max also has to have dialysis which takes an hour to set up and runs for eight hours every night, as well as having his blood pressure monitored and weight recorded daily. Due to nature of Max’s condition and level of care he needs, Claire said that they don’t have anyone else to help with his 24-hour care and it wouldn’t be safe or fair to leave Max with family or friends. This means that family life can be tough at times and even going out for the evening or going to the cinema takes major planning, if they even get chance to do this type of thing at all.

‘If we didn’t have Helen & Douglas House our lives would be much tougher. When we stay, we feel relieved because we know life will get a bit easier. We rely on those days to be able to recharge to ensure we can continue to give Max all the care he needs.’

When they come for a stay, Max gets the care he needs, whilst the rest of the family stay in the family flats. Max’s sister, Eva loves staying away from home and it is like an adventure for her. Max really enjoys his stays as he gets important one-to-one attention, as well as mixing with other children and adults outside of the family. He has lots of fun in the sensory room and gets the chance to chill out on the waterbed, whilst surrounded by lights and being read his favourite stories.

‘Helen & Douglas House is a lifeline for us, giving us chance to have some fun, eat well and make lovely memories together. We get to be Mummy and Daddy and have the chance to relax with Max. We also get the opportunity to take Max’s sister Eva out, without have to stop to look after Max, which gives us time to do things for her.’

Max also finds music sessions beneficial as he has the opportunity to make lots of noise, singing and shouting, all whilst enjoying the sounds of the instruments being played. It is clear has a lot of fun with the music teacher are there are all sorts of giggles when it is music time.

Max has a great relationship with everyone who cares for him at Helen & Douglas House and as a Mum, Claire is confident that all his needs are met to the level that is needed, with his care plan followed so she knows he gets what he needs at all times.

Help us continue making the difference when it matters the most

Did you know… Your donation of £20 could help to pay for an hour of music therapy for a non-verbal patient, such as Max, allowing them him to communicate, engage and express themselves, all whilst having fun.

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