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Who we help

We care for terminally ill babies, children, and their families at the toughest time.

Who we help

We care for terminally ill babies, children, and their families at the toughest time.

Caring for local children and their families

In order to protect our staff and the children we care for, we have had to make the difficult decision to cancel all planned respite care until further notice. We know children and families look forward to their respite stays and we are sorry we have to stop them temporarily. Our priority at the moment is to continue to operate our service at the hospice and in the community for those children who require complex symptom management and care at the end of their life. At the moment we have absolutely no plans to close.

Whilst we are not able to offer any respite breaks we are able to give children and their families the following care;

  • 24/7 telephone support- our care team are here to discuss any of your concerns about your child’s health (for all Coronavirus (COVID-19) queries please go to NHS 111).
  • Access to telephone advice from the medical team.
  • Admission for complex symptom management.
  • Family support team telephone contact.
  • Outreach nursing visits for symptom management.
  • Bereavement support.

Families who come to the hospice for symptom management and end of life care will be verbally screened on arrival and asked to adopt the Government’s social distancing and hygiene guidelines during their stay.

What we do

For families facing the unimaginable prospect of losing a child, getting the right support can make an enormous difference to them being able to cope. At the toughest time of their lives, Helen & Douglas House provides a warm and friendly home from home for the whole family. We offer a place where they can have the time and space to be together, knowing that their child’s medical needs are fully supported at all times.

At our purpose-built hospice, we provide 24-hour in-house care for babies, children, and teenagers. Based in Oxford, we’re here for families across Oxfordshire and the surrounding counties as far away as London.

We offer emotional, practical and medical support to our patients and their parents, partners, brothers, sisters and other family members. We’re here for them from their first stay at Helen & Douglas House right through to bereavement support. We continually review our services to make sure we’re always providing the best possible care for the patients and families who come to us.

Who can be referred to Helen & Douglas House?

We’re here to help terminally ill children 0-18 years. Referrals can come from anywhere, but are typically directly from families or from health and social care professionals such as consultants, GPs, hospital and community nurses, schools and voluntary workers.

Do you have a child needing support?

We may be able to support you and your family. Find out more about the referral process or call Helen & Douglas House on 01865 794749 and speak to our Referral Team.

 “If we didn’t have the support of Helen & Douglas House we would not have a plan in place for Jessica if she became too ill to be at home. Knowing that we have the support of HDH takes some of the fear out of our situation, knowing there will be people to talk to and to help us if the worst happens.” – Victoria, Jessica’s mum