Supportive stays and day visits
Here at Helen & Douglas House, not only do we provide end-of-life care and symptom management stays, but we are also offer supportive stays to all the families we support.A supportive stay is a pre-bookable visit for your child to come either for an overnight stay, or for the day only.
Your child can also be accompanied by a parent or family member for their stay. We also have family accommodation available within Helen House for those wishing to stay overnight.
Supportive stays and day visits
Overnight supportive stay
Currently, we are able to offer families the opportunity to pre-book up to six nights, or six day visits (in any six month period).
For overnight stays, we ask that a minimum of two nights are booked together, and that only three of the six nights are within the school holidays, or at weekends.
Day visit
For day visits, these do not need to be booked on consecutive days, and can be spread out over a period of time as you wish.
These day visits can also coincide with our stay and play days, music therapy or baking sessions arranged by the play team.
Booking your visit
Presently, we can book stays* up to December 2024. We are currently fully booked until the end of September, but have availability from October through to December 2024 for both overnight stays and day visits.
To pre-book a stay* you can either speak with your Helen House contact, or email us directly with your requested dates. The bookings team will get back to you as soon as they can. If you have an urgent request, please call the care team at any time.
Short notice stays
In addition to your pre bookable supportive stays we do, from time to time, have short notice stays become available. This is often when we have had a last minute cancellation and a stay becomes available for later that week.
These supportive stays do not count towards your pre-bookable nights and are offered at the discretion of the care team. If you wish to be considered for short notice stays, please let the care team know and we can ensure you are added to the email list.
*We don’t like to cancel stays but unfortunately from time to time this may be necessary, Helen House cannot 100% guarantee a prebooked supportive stay so please ensure if you are booking a special trip that you have alternative arrangements if you should need them.