A place for respite and joy
Helen & Douglas House is more than just a hospice—it’s a haven that offers supportive stays for families like Sienna’s. These stays provide much-needed respite for mothers like Janeta, who face the daily challenges of caring for a child with a complex condition. For Sienna, these stays are filled with moments of joy. She loves splashing around in the therapeutic pool and spending time with animals like Banjo the pony and Bertie, the PAT dog. These activities not only bring her joy but also offer therapeutic benefits that help manage her condition.
Sienna said: “What I truly cherish about Helen and Douglas House is the warm and welcoming atmosphere. It feels like a second home to me. The nurses and all the staff are incredibly kind, caring and understanding; they genuinely recognise what I’m going through, which makes me feel comfortable being myself.
I enjoy the various activities they offer, especially the arts and crafts, but my favourite is baking delicious chocolate cookies. I can create lots of happy memories, regardless of my medical condition”
We spoke to Janeta, Sienna’s Mum, about her experience with Helen & Douglas House:
Finding hope in the darkest of times
“In a world where challenges can sometimes feel insurmountable, finding a support system that understands, care and uplifts can make all the difference. For our family, that support has come from Helen & Douglas House Hospice. Sienna has a rare genetic condition that has presented our family with numerous obstacles and daily challenges. The journey has often felt overwhelming, filled with uncertainty and emotional strain, alongside endless medical appointments and hospital stays. However, thanks to the compassionate, professional and holistic approach offered by Helen & Douglas House Hospice, we have found a light in the darkest of times. “
Caring for the whole family
“From the first visit, it was clear that the staff at Helen & Douglas House were not just focused on Sienna’s medical needs, they were committed to caring for our entire family. They provide a nurturing environment where we can share our fears, joys, and experiences with others who understand our journey. Their kindness and understanding has allowed us to breathe again, helping us navigate the complexities of Sienna’s condition with hope and resilience.
The invaluable support we have received has truly transformed our lives. Without Helen and Douglas House, we would have reached a breaking point long ago. Their approach—embracing not just the child, but the whole family—ensures that we all feel cared for and valued.”
The care at Helen & Douglas House
“As we continue this challenging journey, we are endlessly grateful for the love and support that Helen & Douglas House provide. To the staff and volunteers who go above and beyond daily, thank you for being our steadfast allies. Your work touches countless lives and gives families like ours the strength to face each new day with courage and hope. In a world filled with uncertainty, you are a beacon of compassion and care—a true testament to the power of community.”
Opening our new charity shop
The grand opening of our new Helen & Douglas House charity shop in Marlborough was made extra special as Sienna cut the ribbon to officially open it! She was our very first customer, marking the beginning of an exciting new chapter for us.
Janeta said: “We are delighted about the new charity shop that has opened in Marlborough and hope that the residents and visitors of Marlborough will support the shop. This initiative will help ensure that Helen & Douglas House can continue providing families like ours with their exceptional expertise, care, and compassionate professionalism.”
