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Regular Giving

Thanks to our regular givers we are able to provide our valuable service to many local families

How Regular Gifts helps us

We rely on the kind support of our regular donors to raise over £3 million every year to fund the care our families depend on, and every donation makes a huge difference to each and every family going through the toughest times imaginable.

Giving a small amount on an ongoing basis allows us to plan ahead so that we can give our families the long-term care they need. It also means we can be confident that we’ll be able to continue this important work for years to come.

If you have any questions about giving on a regular basis, please see our FAQs at the bottom of the page. Or you can email fundraising@helenanddouglas.org.uk, or call 01865 799150 to find out more.

For every £1 received of statutory sources

we need to raise a further £6.00 to fund care for the children and families we support.

Help care for local children, like Jack

Jack first came to Helen & Douglas House after suffering from severe brain damage from being starved of oxygen after being born six weeks early. At a frightening and uncertain time for his family, the hospice greeted them with warmth and care and gave them the confidence to deal with Jack’s needs. Nearly five years on, the hospice gives the family the chance to recharge and spend time together.

‘It could be your son, daughter, niece, nephew or grandchildren who needs vital support from Helen & Douglas House and without regular donations, they may not have the support they need, when they need it.’

Mary, Jack’s Mum

Become a monthly giver

By setting up a regular gift to us, we can plan ahead better to help to continue to support families just like Jack’s. Whether it be monthly, quarterly or yearly, you can set up a regular donation from just £5.

See for yourself how your regular gift can make a BIG impact over the course of a year…


Giving £10 a month for a year could pay for a carer for one day. This means our children can enjoy activities that they wouldn’t normally be able to.

Doctors’ care

Giving £15 a month over one year could pay for a doctor for four hours, helping our children be as well as they can while staying at the hospice.

Bereavement counselling

Giving £20 a month for a year could pay for five bereavement counselling sessions for parents who’ve just suffered the heartbreak of losing a child.

‘Knowing that we have the support of Helen & Douglas House takes some of the fear out of our situation, knowing there will be people to talk to and to help us if the worst happens.’

Vicky, Jessica’s mum

‘When you get there, you are kind of cocooned in a place where everything is OK. For Jack it is somewhere he can go and do something a bit different.’

Jane, Jack’s mum

‘When we need a few days to spend as a couple or concentrate on our other two children, Helen & Douglas house provides Sienna with a welcome and safe place to go.’

Kay, Sienna’s mum

Regular Giving Frequently Asked Questions

How do regular gifts help Helen & Douglas House?

Regular gifts are a wonderful and special way of giving to the work of Helen & Douglas House and thank you for considering supporting us in this way.

Regular gifts give us the security to plan how we best support and provide local children and their families with the long term care they need. It also ensures we can continue to provide this support.

How do I start making a monthly donation?

Thank you for choosing to support Helen & Douglas House through a regular gift. It couldn’t be easier to set up!

Our preferred method is through a Direct Debit, or you can also choose to give by Recurring Card Payment.

Just head over to our Donate page to set up your regular gift. Make sure you select ‘Regular Donation’ at the top of the form and then fill in your details. You can decide here whether you wish it to be via Direct Debit or Recurring Card Payment.

How much should I give?

The amount that you wish to give is entirely up to you. All donations are amazing and have a huge impact. You will find across our website examples of how your gift could be used.

I currently give a regular gift to you, and I need to change the amount or frequency. How do I do this?

If you donate by Direct Debit or Recurring Card Donation, please give our Supporter Services team a call on 01865 799150 or email them at fundraising@helenanddouglas.org.uk to let us know of the changes and we will do the rest.

If you donate by Standing Order, you will need to tell your bank so that they can make the necessary changes. We would also appreciate you letting us know so please do contact us on 01865 799150 or fundraising@helenanddouglas.org.uk.


My bank or card details have changed. How do I update my details?

If your bank details have changed and you have asked your bank to provide notice to your service users, then they will provide us with notification of your new bank details, you don’t have to do anything.

However, you may decide to inform us of your new bank details yourself. If that is the case, then please contact our Supporter Services team on 01865 799150 to let them know so that they can make the necessary adjustments.

If your regular gift is by Recurring Card Payment and your card details have changed, please give us a call and let us know so that we can make the necessary changes.

We would ask that you please don’t send us your bank or credit card details via email.

My circumstances have changed, and I need to cancel my regular gift. How do I do this?
We are extremely grateful for every donation that we receive, and we do understand that everyone’s circumstances are different and do change.

If you are considering cancelling your regular donation, or perhaps you may need to reduce the amount or adjust the frequency, then please do get in touch to let us help you find what works best for you.

You can either give our Supporter Services team a call on 01865 799150 or contact them by email at fundraising@helenanddouglas.org.uk. They will be very happy to help you.

Alternatively, if you would prefer to write to us, please send your correspondence to:

Helen & Douglas House
14A Magdalen Road

If you donate by Direct Debit or a Recurring Card Donation and you wish to cancel, please let us know immediately as we can cancel this for you as soon as you contact us.

If you donate by Standing Order, please tell your bank to cancel your donation. We would also appreciate you letting us know so that we can make sure our records are updated appropriately. So please do give us a call or contact us by email.

I have had someone knock on my door saying they are fundraising for you and asking for a regular gift. How do I know they are genuine?

We work with Real Fundraising who help us with our door-to-door fundraising activities. A representative will have a badge and they will always identify themselves and that they are raising money for Helen & Douglas House.

We understand that not everyone will wish to sign up to a regular gift there and then, therefore please do let the fundraiser know. You can contact us or visit our Donate page to set up a regular gift if you would like to do this at another time.