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Family Stories

Meet some of the children and families we support and find out how our care made the difference to their children living with life-limiting conditions.


Listen to Mike’s story to learn how we supported him and his sons, Ben and Ollie.


Listen to Jenny and her son’s story who was diagnosed with Prader-Willi syndrome shortly after birth.

What families say:

“Hospice’ used to be a scary word for us but now it represents safety, friendship, fun and an opportunity to be ourselves while Toby gets the best care and playmates any little boy could ask for.”

Tim, Toby’s dad

“Coming to Helen & Douglas House has made all the difference in the world to Josh and us as a family.

By helping us as parents and giving us respite, advice, emotional support and medical guidance, we are so much better able to care for Josh.”

Claire, Josh’s Mum

“Without Helen & Douglas House, we would be exhausted. We would be lost without their help.

Sometimes we stay at Helen & Douglas House to get a settled night’s sleep, and sometimes we come home and have a break from our child’s extra needs.”

Mary, Jack’s mum

“If we didn’t have the support of Helen & Douglas House we would not have had a plan in place for Jessica when she became too ill to be at home.”

Victoria, Jessica’s mum

Our stories

Helen & Douglas House achieves ‘Outstanding’ by the Care Quality Commission

Helen & Douglas House achieves ‘Outstanding’ by the Care Quality Commission

  Helen & Douglas House is rated as 'outstanding' by the CQCWe're thrilled to share that Helen & Douglas House has ... Read more

Daniel’s story

Daniel’s story

Daniel was diagnosed with Sarcoma Cancer in December 2020 – he was 15, nearly 16. It all started with an achy leg, which the family ... Read more

Meet Jane, our new CEO

Meet Jane, our new CEO

Meet Jane, our new CEOWe are thrilled to officially welcome and introduce our new CEO Jane Long to Helen & Douglas House.  Jane ... Read more