Difficult decisions are often faced in clinical settings, especially where children are being treated. Sadly, in some cases, differing opinions about care or treatment can result in conflict between families and the clinicians treating their children. These conflicts can have a deep and long-lasting impact on all parties. True Colours is delighted to be working with the Medical Mediation Foundation on an exciting initiative to embed the use of conflict management and mediation skills within clinical teams.
This three-year project sees MMF working with three specialist UK hospitals to train staff in how to recognise and manage potential conflicts between families and health professionals. The hospitals involved are Leeds Children’s Hospital, Newcastle’s Great Northern Children’s Hospital and the Oxford Children’s Hospital/ Helen & Douglas House Hospice for Children.
Since April 2021, MMF have delivered 90 training session to 480 health professionals. Of these, 95% said the training was “very relevant”.
Our doctors and care staff look at children’s conditions and treatments as a whole, taking into account what is important for the child and the family so we can give them the best care.