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How to Donate

Make a difference with your pre-loved stuff

How to Donate

Make a difference with your pre-loved stuff

At Helen & Douglas House, we help local families cope with the medical and emotional challenges of caring for a terminally ill baby or child. At the toughest time of their lives, families depend on us to help them make the most of the precious time they have left together.

But as a charity, we rely on your support to keep our doors open. Without your help, we’d have no choice but to turn away families going through the unimaginable pain of losing a child.

“The love and support we received from Helen & Douglas House over the years and especially towards the end means so much to us as a family. Please de-clutter and donate, as the charity needs you to help families like us.” Marie, Ollie’s Mum

Will you help us to help people facing every parent’s worst nightmare?

Our shops bring in 20% of the £3.6 million we need to find each year to keep our hospice running. By donating your unwanted things, you can help us continue to provide the love, care and expertise our families depend on.

Important notice

Shop closure: As a result of the Coronavirus (COVID-19) outbreak, all of our shops closed on Friday 20 March 2020, until further notice. During this time we are UNABLE to accept donations to the shop or collect and deliver furniture, in order to protect our staff, volunteers and the public. When it is safe to do so, we will reopen and when we do we look forward to welcoming you back to our shops.

During this time PLEASE DO NOT leave any donations outside our shops while they are closed. Please keep them until we re-open so they can be used to raise money to help local terminally ill children.

As a charity we rely almost entirely on financial support from the public to fund our work. So now, more than ever, we need your help, if you can please make a financial donation to Helen & Douglas House to help us care for local terminally ill children and their families. Thank you and stay well.

Turn your clutter into treasure at our charity shops

Please call the retail office on 01865 796772 or email to arrange a furniture collection.

Find out more about our free furniture collection

Did you know that just one bag of donated clothes can be worth £30? With Gift Aid adding an extra 25%, it’s a great way to turn your unwanted clothes into a way of helping others. 50 bags of donations would raise enough to pay for all the medical supplies for our hospice for two months.

You can turn your clutter into treasure by donating it to Helen & Douglas House. Here are just some of the things you can donate to help us make life a little more bearable for local terminally ill children and their families:

  • Clothes and shoes
  • Bags and accessories
  • Toys, games, books, CDs and DVDs
  • Small electrical appliances (no white goods please)
  • Bric-a-brac
  • Bikes
  • Quality furniture, from sofas to beds (we’ll even collect your furniture for you – just call 01865 796772 or email

Pop into any of our shops and pick up a donation bag today and start decluttering your home, knowing that you’ll be making a big difference to local families going through every parent’s worst nightmare.

A little note about safety

If you’re donating an upholstered item to us, please check that it has a label saying it meets UK safety standards. Mattresses and upholstered bed bases must be in good clean condition with no rips, tears or stains, and must have a fire label sewn in, which refers to BS7177. Toys and electricals must have the CE mark for safety.

Make your donation go further

If you’re a UK taxpayer, you can make your donation go further by filling in a Gift Aid declaration form when you donate things to us. It couldn’t be easier and costs you nothing, but it means we can claim back 25p in tax from every £1 your donation brings in. That adds up to a big difference.

Company donations

If you’re a local company and want to collect donations for our shops, do let us know. We’ll send you a FREE Helen & Douglas House donation bin for your office, and we’ll collect it free of charge when it’s full. Order your donation bin or book your free furniture collection today by calling 01865 796772 or emailing

We can also send you donation bags to give out to your employees. If each employee donates one bag, it makes a huge difference to our families’ lives. 50 bags of donations could pay for medical supplies for the hospice for two months, so why not encourage a bit of competition between teams and see how many bags your business can muster?

We need you!

Time on your hands? Without our wonderful volunteers, we wouldn’t be able to run our shops. We’re always looking for new people to lend a helping hand, so why not get in touch? It’s a great opportunity to meet new people, get out of the house and support a great local charity. Find out more about volunteering with Helen & Douglas House.