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Privacy and Cookie Policy

Privacy and Cookie Policy

At Helen & Douglas House we are committed to ensuring your privacy whether online or through other means of communicating with the charity. We promise to respect any personal data you share with us, and keep it safe. We aim to be clear where and when we collect your data and not do anything with your data you wouldn’t reasonably expect us to.

Please read this statement to understand how your personal information that you give will be used.

Click here to access Service User Privacy Notice

Click here to access Supporter and Customer Privacy Notice

Who we are

Helen & Douglas House is a registered charity caring for terminally ill children, young adults and their families through exceptional hospice care. We provide medical, emotional and practical support, helping families deal with the implications of living with a child who will die prematurely, so they can make the most of their time together. As a charity we rely almost entirely on donations to support our families.

Our Registered Charity Number is 1085951.

As an organisation Helen & Douglas House is registered with the Information Commissioner’s Office.

What are log files?

Another type of information that we collect is standard log files on our web server. Log files are types of information that help us to assess usage and usability of our website. This information may include your IP address but will not be used in an attempt to extract any further personal details such as email address.

What are cookies?

Like most websites, we use cookies to help us make our site and the way you use it better. Cookies are small text files that sites transfer to your computer (or phone or tablet) making interacting with a website faster and easier.

We also use cookies to better understand how our website is used, monitor performance of our content, campaigns or advertisement, and to link donations back to individual communications and measure how effective they are. This information is only stored through a cookie during the time you’re on our site.

You can change your cookies settings at any time through your browser settings.

See our Cookies Policy for more information

What security precautions do you have in place to ensure that my data is not altered or misused in any way?

When you give Helen & Douglas House information about yourself, we take every means to ensure that it is securely processed and stored. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we do our utmost to protect your personal information, we cannot absolutely guarantee the security of any information you transmit to us, and you therefore do so at your own risk. Once we receive your email or message, we do our best to ensure that it is securely stored.

If you would like further information or would like to speak to someone about our privacy statement, please email fundraising@helenanddouglas.org.uk or call us on 01865 799150 (Monday -Friday 9-5pm).