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Helen & Douglas House Family Feedback Questionnaire 2026

Survey (FSC2026) - Helen & Douglas House Family Feedback Questionnaire 2026

Please note: This is for Current Helen & Douglas House families only. By giving feedback on your experience of being supported by Helen & Douglas House you’ll help us develop and improve our services. Please reply by 31st May 2026. If you require any support or guidance when filling in this questionnaire, email [email protected] or call 01865 794749. Thank you for your time.

Step 1 of 4 - Page 1

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1. When was your child's last stay in Helen & Douglas House?
2. During your stay, did the hospice team communicate with you in a way that was clear, compassionate, and supportive?

3. How involved did you feel in decisions about your child’s care during their stay with us?

4. Did you feel your knowledge of your child’s needs was valued and used in their care?

5. Are you/other family members kept informed about your child’s care and treatment?
6. Were you able to reach a member of the team when you had questions or concerns?
7. Do you think we work well with other professionals outside of the hospice?
8. How well did the team address your child’s symptoms?
9. Did the delivery of your care feel consistent between different members of the team?
10. Were transitions (arrival, departure, handovers) managed smoothly and sensitively?
11. How well did we support your family’s emotional needs?
12. How well did we support your family’s practical needs? E.g. Financial, equipment
13. How well did we support your family’s religious or spiritual needs?
14. Were sibling needs recognised and supported?