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Terms & Conditions

Please note that by using the Helen & Douglas House site you are legally bound to our Terms & Conditions. If you do not wish to abide by them, please do not visit our website.

We may update our Terms & Conditions and if we do so we will highlight it on our homepage for one week. After that your continued use of our website acknowledges your agreement to our updated Terms & Conditions.

Third party websites

Throughout the Helen & Douglas House website there are links to third party organisations that we think may be of interest or useful to our users. However, these websites are not under the control of Helen & Douglas House and we cannot therefore be held responsible for their content. It should also be noted that the inclusion of a link does not mean that Helen & Douglas House endorses the site. If you believe that a third party site has unsuitable content, please contact the Fundraising Team on 01865 799150 or email Fundraising at fundraising@helenanddouglas.org.uk.

If you do decide to look at a third party’s website please abide by their Terms & Conditions.

If you manage a website and wish to link to the Helen & Douglas House site you must contact us first for permission. You should ask for Janet Carruzzo, PR & Marketing Manager, on 01865 799150 or email at jcarruzzo@helenanddouglas.org.uk


The Helen & Douglas House site is protected by copyright and no part of it, including text, images, icons, logos etc, may be copied and used for purposes other than personal use (eg printing, republishing, pod-casting, transmitting or broadcasting) without the prior consent of Helen & Douglas House. Information may only be printed or downloaded for personal and non-commercial use.

If you wish to use content from our website, please contact the Fundraising Team on 01865 799150 or email the Fundraising Team at fundraising@helenanddouglas.org.uk.

Abiding by the law

In viewing our site you must agree to abide by the law and not use it to cause distress to others or inhibit their enjoyment. Equally, people may not use the email facilities on this site to send obscene or offensive messages or other material.

Please note that these Terms & Conditions shall be governed in accordance with the laws of England and Wales and therefore the courts of England and Wales shall have jurisdiction over any disputes arising from this website.


Please note that Helen & Douglas House cannot accept liability for any damages stemming from the use of our website (whether they are foreseen, foreseeable, known or otherwise) which incur loss of business, loss of data, loss of profits, loss or reputation or any other damages.

Please also note that while we do our utmost to ensure the accuracy of the Helen & Douglas House site that we cannot take responsibility if you decide to use information that you have not double checked yourself. Similarly, while we strive to ensure that our site is free from viruses or bugs the very nature of the internet and advancing technology means that we cannot guarantee 100 per cent that the site is virus and bug free.

Under 18?

If you are under 18 and are using our website to find out information about fundraising or supporting the work of Helen & Douglas House, then please make sure that you let your parent or guardian know what you are doing.

Text Donating

Helen & Douglas House uses Vir2 to provide text donation services. We will receive 100% of your donation. You will be charged for one standard text message plus your donation. Always get the bill payers permission.  By texting us you are also telling us you want to receive updates from us about the campaign. If you want to donate, but don’t want Helen & Douglas House to contact you by text in future, add the words NO INFO (e.g. [KEYWORD] NO INFO) when texting your donation.

Text service provider Vir2 Mobile’s helpline 0330 660 0425.